Susan Swarbrick: Why I love call centre workers

CALL centre workers should be hailed as modern-day heroes. I had this epiphany while listening to a woman on the bus bellowing into her mobile phone as she berated whatever poor soul was on the other end of the line dealing with her complaint. . https://www.heraldscotland.com/opinion/16997233.susan-swarbrick-why-i-love-call-centre-workers/