Out of the blue, a chat window opens up. Alain, a worker with the charity Addaction in Dundee is talking to Sarah, a mum in Lancashire. Over the course of a half dozen speech bubbles, a picture of crisis emerges. . http://www.heraldscotland.com/news/16194379.Chatroom_offers_a_lifeline_for_those_with_drink_and_drug_demons/?ref=rss