If you have ever contacted your energy supplier, your credit provider or your mobile phone company over a bill or technical problem, you will know that the processes can be long, exhausting and difficult. They can leave anyone feeling anxious and unsure how to proceed. . http://www.heraldscotland.com/news/16384553.citizens-advice-scotland-comment-why-support-for-those-with-mental-health-problems-must-not-be-an-afterthought/