The UK’s funeral sector is under scrutiny as two major government bodies have initiated separate reviews to address growing concerns around regulation and pricing. The Treasury and the Competition and Markets Authority (CMA) are leading these investigations, which come at a time when the cost of funerals has risen sharply, placing a financial burden on many families during an already difficult period.
The Treasury’s review focuses on the regulatory framework governing the funeral industry, examining whether current laws are sufficient to protect consumers from unfair practices. This includes looking at the transparency of pricing structures and the quality of services provided by funeral directors. Meanwhile, the CMA is conducting a more specific investigation into pricing trends, particularly the rising costs of essential funeral services. This dual approach highlights the complexity of the issue, as both regulatory oversight and market competition play significant roles in shaping the sector.
Industry experts have welcomed the reviews, noting that the funeral sector has faced criticism in recent years for inconsistent pricing and a lack of clarity for consumers. According to a report by SunLife, the average cost of a funeral in the UK has increased by more than 60% over the past decade, outpacing inflation and wage growth. This has left many families struggling to afford a basic funeral, with some forced to take on debt or rely on crowdfunding platforms to cover costs.
David Collings, a funeral industry analyst, commented, “These reviews are long overdue. The funeral sector is one where consumers are often making decisions under immense emotional pressure, which can leave them vulnerable to exploitation. Greater transparency and stronger regulation are essential to ensure fairness and affordability.”
Historical context also sheds light on the issue. The funeral industry has evolved significantly since the 19th century, when community-led arrangements were the norm. The rise of professional funeral directors brought standardisation but also introduced commercial pressures. Today, the sector is dominated by a mix of small, independent firms and larger corporate chains, each with varying pricing models.
For families navigating this challenging landscape, the reviews could bring much-needed clarity and accountability. The CMA’s findings are expected to be published later this year, while the Treasury’s recommendations may take longer to implement. In the meantime, consumers are advised to compare quotes from multiple providers and seek support from organisations like Citizens Advice or the National Association of Funeral Directors, which offer guidance on managing funeral costs.
As the reviews progress, the hope is that they will lead to a fairer, more transparent funeral sector—one that balances the needs of businesses with the rights of consumers during one of life’s most difficult moments. For now, the dual investigations mark a significant step toward addressing long-standing concerns in this vital industry. Read more about the reviews here.