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Susan Swarbrick: Why I love call centre workers

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CALL centre workers should be hailed as modern-day heroes. I had this epiphany while listening to a woman on the bus bellowing into her mobile phone as she berated whatever poor soul was on the other end of the line dealing with her complaint. . https://www.heraldscotland.com/opinion/16997233.susan-swarbrick-why-i-love-call-centre-workers/

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