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Up to half-an-hour on hold: Scots energy firms shamed over average customer wait times

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SCOTS energy firms are amongst the worst offenders for keeping callers on hold the longest – with average wait times of up to half an hour, according to new research by a consumer organisation. . https://www.heraldscotland.com/news/17257246.scots-power-firms-keep-callers-on-hold-for-30-minutes/

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